80071a91
I haven’t posted a Vista complaint in a few weeks.. but that’s mostly because I was on vacation. Today’s problem is a pretty serious one.
I typically turn on auto updates on systems I don’t look at very often, and my Media Center box is one of those. Today, while fighting with a problem getting the XBox 360 to connect to WMP11 (that’s another story), I ran Windows Update on that box, and was quite surprised to discover it has been failing to install updates for the last two months.
Windows Update history shows every update that isn’t a Windows Defender definition update has been failing. Checking the WindowsUpdate.log, the suspious line is this one:
2007-05-21 11:30:29:832 4748 b74 Handler FATAL: CBS called Error with 0x80071a91
Not sure what CBS is, but there’s a CBS log in Windows\Logs\CBS, and a couple of suspicious lines there:
2007-05-21 11:31:31, Error CSI 0000019c@2007/5/21:15:31:31.576 (F) d:\vistartm\base\xml\udom_builder.cpp(932): Error c000a083 [Error,Facility=(system),Code=41091 (0xa083)] originated in function CMicrodomXmlWalker::XmlError expression: (null)
[gle=0x80004005]
2007-05-21 11:31:40, Error CSI 0000019d (F) HRESULT_FROM_WIN32(14098) #78347# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::GetComponentInformation(flags = 0, class = ICSIInventory_GET_COMPONENT_INFORMATION_CLASS_BASIC (1), information = [1]“{“0[2]“, “(unknown enumerant 3)[2]“, “0[1]“}”)
Unfortunately they’re just a bit too low level to be of much use..
I tried downloading the install I wanted and installing it manually using the WUSA tool, but even that fails. I simply can’t install updates on this box.
June 7th, 2007 at 11:29 am
I have that same problem. Have you found a solution?
Thanks,
Tim
September 12th, 2007 at 7:22 pm
Do two things over all:
First:
1. Bring up an elevated command prompt
2. Execute the following commands sequentially:
a. fsutil resource setautoreset true c:\
b. cd /d %windir%\system32\config\txr
c. attrib -r -s -h *
d. del *
Second:
Start an elevated cmd.exe
Cd %windir%\System32\SMI\Store\Machine
Attrib –a –h –s *.TM*
Del *.TM*
NOW REBOOT! After reboot updates should install.
September 12th, 2007 at 10:02 pm
Thanks for the great info HelpingyouOut – So close..
Now it says “Preparing to install…” and goes away forever.
I’ll let it try to auto-update overnight and see what happens.
February 22nd, 2008 at 4:23 pm
Stevex! Thanks very much for your post. I’ve been working on this issue for my boss’s laptop for a couple days now and searched all over the WEB and tried multiple recommended fixes. However, YOURS is the only one that actually worked. I can now update without any issues.
The system that was having this issue was Vista for Business 32bit incase this helps others with this issue.
Thanks again!!!
February 22nd, 2008 at 4:26 pm
Sorry for the mutliple posts but I meant to thank HelpingyouOut in my previous posts. But then again, I guess thanking Stevex for posting the original post helped out as well since the fix was intend for his post.
February 28th, 2008 at 4:16 pm
Hello everyone, I try to make everything HelpingyouOut said bud when i enter cd /d %windir%\system32\config\txr, Windows send me an error message saying : Windows can’t find cd…
March 20th, 2008 at 8:44 am
In part 2 above when I enter “Attrib –a –h –s *.TM*” i get a message that says the Parameter format is not correct. Please advise. Thank you for your help. It is greatly appreciated. I have been trying to fix this problem since September. Deb
March 20th, 2008 at 9:10 am
I was able to get it to take the second cmd in part 2 by changing the cap A
in Attrib to a owercase a but when I entered the last cmd I received the following msg: “The process cannot access the file because it is being used by another process.” I tried shutting down every program leaving just one ie window with this page up and the cmd window but I still got the same msg. Please help. Thank you. debi
March 23rd, 2008 at 6:46 am
Debi,
I too get the same process error.
April 8th, 2008 at 8:42 am
I am completely new at this so after the del * command it asks me Are your sure Y/N? Do I say Y?. Sorry if this is a very inane question. Thanks
April 12th, 2008 at 12:45 am
This totally worked for me with Windows Update KB947864, KB938371.
Like Debi, though, I had to change to lower case for the “A” in “attrib” in part 2. In response to SPIN, you do need to type “Y” when asked if you are sure.
September 3rd, 2008 at 5:53 pm
Hi
I tried the the commands that you have suggested, but it returns an error about not able to delete some files as these files are used by another process.
C:\Windows\System32\config\TxR\{250834b7-750c-494d-bdc3-da86b6e2101a}.TxR.0.regt
rans-ms
The process cannot access the file because it is being used by another process.
C:\Windows\System32\config\TxR\{250834b7-750c-494d-bdc3-da86b6e2101a}.TxR.1.regt
rans-ms
The process cannot access the file because it is being used by another process.
C:\Windows\System32\config\TxR\{250834b7-750c-494d-bdc3-da86b6e2101a}.TxR.2.regt
rans-ms
The process cannot access the file because it is being used by another process.
C:\Windows\System32\config\TxR\{250834b7-750c-494d-bdc3-da86b6e2101a}.TxR.blf
The process cannot access the file because it is being used by another process.
C:\Windows\System32\config\TxR\{250834B7-750C-494d-BDC3-DA86B6E2101B}.TM.blf
The process cannot access the file because it is being used by another process.
C:\Windows\System32\config\TxR\{250834B7-750C-494d-BDC3-DA86B6E2101B}.TMContaine
r00000000000000000001.regtrans-ms
The process cannot access the file because it is being used by another process.
C:\Windows\System32\config\TxR\{250834B7-750C-494d-BDC3-DA86B6E2101B}.TMContaine
r00000000000000000002.regtrans-ms
The process cannot access the file because it is being used by another process.
September 5th, 2008 at 11:45 am
Hi
I am having the same issues as Neeraj? HELP
December 11th, 2008 at 1:38 pm
i had the same problem so i looked for another way
the first way i tried was on Microsoft help and i got that error
so i looked more and found this way.
now it updates but when you check the status it doesn’t say it updated
look for another way. just type in the error code in good
March 7th, 2009 at 2:42 pm
Hi
I am running Windows Vista Home Premium. I tried Helpingyouot’s fix but the commands
cd /d %windir%\system32\config\txr
and
Cd %windir%\System32\SMI\Store\Machine
are not recognised.
Does anyone have any ideas?
thanks
April 1st, 2009 at 8:54 pm
I used the fix from the Microsoft website, but it only worked after restarting in Safe Mode (F8). Before I used the cmd in Safe Mode, I had the same issue as Kevin and Neeraj …. it didn’t work …
Form Microsoft website:
1. Log on as an administrator.
2. Click Start
- type cmd in the Start Search box, right-click cmd.exe in the Programs list, click Run as administrator, and then click Continue. At the command prompt, type the following commands. Press ENTER after each command.
cd /d %SystemRoot%\System32\SMI\Store\Machine
attrib -s -h *
del *.blf
del *.regtrans-ms
Restart the computer
April 3rd, 2009 at 5:01 am
To HelpingyouOut re solution to 80071a91
Thank you very much, I followed your instructions to the letter, result absolute success, marathon 59 update session, now sailing in calm waters. Thank you, Thank you.
Colin Pocock
April 18th, 2009 at 9:04 pm
That worked like a champ! I’ve been trying to resolve the issue for weeks. Thank you!
December 11th, 2009 at 10:39 pm
Finally… After Microsoft Tech “support” telling us to remove firewalls and think about re-installing Windows, a few lines of commands and all is well again. Thanks very much for this solution.
December 19th, 2009 at 4:30 pm
Just bough a new laptop. Asus with Windows 7, 64. Before I had it a week it started loading updates like wild. Then there went something wrong, the updates were not completely installed. It tried to start again, but it never gets into windows anymore. Whatever I try, the message is : Updates are not installed completely, after getting the number 35% updated, it says an error occured, will start again. It shuts down, tries to start again, result exactly the same. Without end.
I tried System Resore (started in safe mode) but there are no recovery dates before the update, since the laptop is new. The failure message is 0*80071a91
Tried to contact Microsoft, but the Dutch part is not working during weekend. ( I live in the Netherlands)
Anyone around here who can help?
Kind regards,
Bert Brandsma
February 10th, 2010 at 1:14 pm
For those getting the error
“The process cannot access the file because it is being used by another process.”
on the last step, reboot and press F8 when windows is about to start. Boot up in Safe mode with command prompt, THEN change to the directory and delete the *.FM* files as shown in the last step. Then, reboot.